A closer look at Trustpilot data, Prime subscription user experience, and why customer experiences diverge.
also just so people understand the value add of prime:
over my last 3 bookings using prime:
1st booking: saved $300 on flight + hotel
2nd booking: saved $70 on hotel booking
3rd booking: no saving but prime allowed me to cancel the booking where as booking with the hotel was non-cancellable
Prime cost: $70
(all in SGD)
I've both called into cancel and been able to cancel on the app (vpn).
They prefer you call because then they can try to retain - my feedback to Dana is that this can be done online too (amazon does it) .. so dont make people call in..
also just so people understand the value add of prime:
over my last 3 bookings using prime:
1st booking: saved $300 on flight + hotel
2nd booking: saved $70 on hotel booking
3rd booking: no saving but prime allowed me to cancel the booking where as booking with the hotel was non-cancellable
Prime cost: $70
(all in SGD)
I've both called into cancel and been able to cancel on the app (vpn).
They prefer you call because then they can try to retain - my feedback to Dana is that this can be done online too (amazon does it) .. so dont make people call in..